First Contact Legal
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Built exclusively for UK law firms · Now onboarding founding firms

Every enquiry answered.
Every solicitor prepared.

FirstContact answers every call, qualifies every enquiry and prepares a Solicitor Brief™ before your fee earner even picks up the phone.

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  • Purpose-built for UK law firms
  • Designed around legal workflows
  • Professional first impressions, 24/7
  • GDPR-conscious by design
24/7
Availability
AI-powered
Client intake
Structured
Solicitor Briefs™
Built for
UK law firms

Incoming call…

07700 123 456 · 21:47 · Out of hours

Ringing
Matter identified · Conveyancing
Urgency · High
Preparing Solicitor Brief™0%
Solicitor Brief™Ready for review
Client
Sarah Mitchell
Matter
Residential Conveyancing
Objective
Property purchase
Urgency
High
Completion date
14 August
Conflict check
Clear
Recommended action: return call within 30 minutes.

Dashboard updated

3 enquiries captured tonight

Solicitor notified

Sent to J. Harding · 21:49

Built for modern UK law firms

In Early Access with founding practices across conveyancing, family, employment and private client work.

24/7

Answered, including evenings, weekends and holidays

Every

Enquiry captured, recorded and briefed

Seconds

From first ring to a professional greeting

Hours

Returned to fee earners each week

Founding firm places reserved for

Founding Firm Place
Founding Firm Place
Founding Firm Place
Founding Firm Place
Apply for a Founding Firm Place

Product story

See how FirstContact transforms the first client conversation.

Every enquiry answered, qualified and briefed — before your solicitor returns the call.

Book a Live Demo

The problem

Most lost instructions are never even recorded.

A missed call rarely looks like a loss. It simply never appears in your figures — and the client is already speaking to another firm.

Today, without FirstContact

  1. The phone rings at 18:40.
  2. Reception has finished for the day.
  3. The caller hangs up after four rings.
  4. They instruct the next firm on the list.
  5. The enquiry — and the fee — is never recorded.

The same evening, with FirstContact

  1. The phone rings at 18:40.
  2. FirstContact answers immediately and professionally.
  3. The conversation feels natural and unhurried.
  4. Matter type, urgency and key facts are captured.
  5. A Solicitor Brief™ lands with the right fee earner.
  6. The client receives a prepared callback the next morning.

Why FirstContact

More than an AI receptionist.

Most AI phone systems stop once they have taken a message. FirstContact continues the journey — through qualification, capture, briefing and follow-up — so the first conversation genuinely moves the matter forward.

Natural conversations

Callers speak normally. No menus, no scripts read aloud, no robotic pauses.

Legal-specific questioning

Questions tailored to each matter type your firm actually takes on.

Matter identification

Every enquiry is classified before it reaches a fee earner.

Client qualification

Scope, jurisdiction, funding and suitability established up front.

Urgency detection

Time-critical matters are surfaced and escalated immediately.

Structured Solicitor Briefs

A decision-ready summary rather than a name and a number.

Team notifications

The right person is notified by the channels your firm already uses.

Analytics

Enquiry volume, matter mix and response performance in one view.

How it works

From first ring to prepared callback.

  1. 01

    Client calls

    Any hour, any day, from any number.

  2. 02

    AI answers naturally

    A calm, professional greeting in your firm's name.

  3. 03

    Client qualification

    Scope, jurisdiction, funding and suitability established.

  4. 04

    Legal information captured

    Matter-specific detail gathered in structured form.

  5. 05

    Solicitor Brief™ created

    A decision-ready summary, not a raw transcript.

  6. 06

    Legal team notified

    Routed to the right fee earner instantly.

  7. 07

    Prepared solicitor calls back

    The conversation begins already informed.

Capabilities

Everything a modern intake function needs.

24/7 AI Receptionist

Legal Client Qualification

Solicitor Briefs

Matter Identification

Call Recording

Live Transcription

Appointment Scheduling

Analytics Dashboard

CRM Integration

Team Notifications

GDPR Ready

Encrypted Cloud Platform

Multiple Offices

Multiple Languages

Custom Firm Configuration

Future Workflow Automation

Solicitor Brief™

Everything your solicitor needs.Nothing they don't.

Fee earners receive a decision-ready brief instead of spending twenty minutes listening to a recording or reading a lengthy transcript.

Solicitor Brief™
High urgency
Matter type
Employment — potential unfair dismissal
Client
James Okafor · 07700 900 118 · Manchester
Timeline
Dismissed 14 days ago · ET1 deadline in 76 days
Objectives
Reinstatement preferred, compensation acceptable
Risk indicators
Limitation date approaching · no written contract

Summary

Client was dismissed without a formal process after nineteen months' service. Raised a grievance by email, which went unanswered. Seeks advice on prospects and next steps before the tribunal deadline.

Recommended follow-up

Arrange a 30-minute assessment call within 48 hours and request the dismissal letter and grievance correspondence in advance.

Recording · 6:12 Full transcript Prepared in 42 seconds

Matter type

Classified automatically so the enquiry reaches the right team first time.

Urgency & risk

Deadlines, limitation dates and vulnerability indicators surfaced immediately.

Client objectives

What the client actually wants, in their own words, distilled clearly.

Recommended follow-up

A suggested next step so the callback has purpose from the first sentence.

Who it's for

Configured around your practice areas.

Each area of law has its own intake questions, urgency rules and briefing format.

Family
Immigration
Employment
Commercial
Corporate
Property
Conveyancing
Private Client
Litigation
Criminal
Personal Injury
Housing

The platform

A complete legal operations platform.

Behind every answered call sits a full management portal your firm controls.

Comparison

Traditional reception versus FirstContact.

Availability

Traditional Office hours only

24 hours, every day

Missed calls

Traditional Common at peak times

Every call answered

Response time

Traditional Hours, sometimes days

Immediate

Client qualification

Traditional Inconsistent

Structured every time

Solicitor Brief

Traditional Handwritten note

Decision-ready brief

Reporting

Traditional Rarely available

Full analytics

Scalability

Traditional Hire more staff

Unlimited concurrent calls

Consistency

Traditional Varies by person and day

Identical standard always

Operational insight

Traditional Anecdotal

Measured and auditable

Pricing

Simple pricing. Designed for growing law firms.

Every firm is different. Our Founding Firm programme allows us to tailor FirstContact around your practice before public launch.

Founding Firm

Limited places

Tailored

Shaped around your practice before public launch.

  • Priority onboarding
  • Lifetime founding pricing
  • Direct access to the founders
  • Dedicated support contact
Apply for Founding Firm Access

Professional

Launching soon

Launching soon

For growing firms running a single busy intake line.

  • 24/7 AI client intake
  • Structured Solicitor Briefs™
  • Team routing and notifications
  • Analytics dashboard
Book a Live Demo

Enterprise

Launching soon

Launching soon

For multi-office practices with complex intake needs.

  • Multiple offices and numbers
  • Advanced permissions and audit
  • Bespoke intake workflows
  • Named account management
Book a Live Demo

No payment is taken during Early Access. Pricing is agreed with your firm before launch.

Early Access

Become a Founding Firm.

We are partnering with a limited number of UK practices to shape FirstContact around real intake work. Places are deliberately few so each firm receives proper attention.

Apply for Founding Firm Access

Limited availability · UK firms only

Priority onboarding

Configured with you, side by side, in days rather than weeks.

Influence future features

Your intake requirements shape the roadmap directly.

Lifetime founding pricing

Preferential rates retained as the platform grows.

Direct access to the founders

A private channel, not a ticket queue.

Early functionality

New capability released to founding firms first.

Dedicated support

A named contact throughout Early Access.

Security

Built for the trust the legal profession demands.

Secure cloud infrastructure

Hosted on established, monitored cloud infrastructure with managed backups.

Encrypted communications

Data encrypted in transit and at rest across the platform.

Role-based access

Partners, fee earners and support staff see only what they should.

Audit history

Every configuration change and access event is recorded.

Legal confidentiality in mind

Designed around the confidentiality obligations solicitors already carry.

GDPR conscious

Data minimisation, retention controls and clear processing boundaries.

FirstContact supports legal intake. It does not provide legal advice — every matter is escalated to a qualified solicitor at your firm.

FAQ

Questions firms ask us.

No. FirstContact handles the calls your team cannot reach — out of hours, at peak times and during holidays — and prepares every enquiry so your people spend their time on higher-value work rather than initial fact gathering.

Ready to transform your firm's first client conversation?

Give every caller a professional first impression while allowing your solicitors to focus on practising law.

Book a Live DemoJoin Early Access

Early Access

Start the conversation.

Book a tailored demonstration for your firm, or apply to join the Founding Firm programme. We reply to every enquiry personally.

We use your details only to respond to this enquiry. No marketing lists, ever.